About the Job
We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, c...
Key Responsibilities
As a Customer Success Associate in EMEA, you will play a key role in scaling and strengthening our international post-sales experience as part of a growing global Customer Success organization. You will serve as a strategic advisor to a portfolio of mid-market customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth.
You’ll collaborate cross-functionally with Sales, Product, Engineering, and Support while helping shape and evolve the Customer Success experience across the EMEA region.
Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value
Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process
Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services
Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes.
Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region
Maintain detailed records of customer health and touchpoints using internal CS platforms
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Required Skills & Abilities
3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment
In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is highly preferred.
Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred
Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
Experience managing a book of business with revenue targets (ARR, NRR, GRR)
Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments
Location: UK, Germany, France, Spain, or The Netherlands
Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized
