Engineering Manager, Edge SRE

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Intern...

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution ...

As part of the Cloudflare Infrastructure Engineering organization, our platform SREs are primarily responsible for production reliability. SREs are based in locations in Asia, Europe and the US enabling follow the sun coverage during daytime hours.

We are looking for an Engineering Manager to lead the Edge SRE team in London. You will lead and develop a team of SREs that are responsible for Cloudflare edge production and building the tools for all teams to understand and interact with it. You will play a lead role in driving our Platform initiatives for edge services and will be tasked with leading engineers who build tools and best practices for engineering teams to debug in production, measure availability and performance indicators, track and report on thresholds. 
Lead a team of engineers who are working to keep the Cloudflare edge reliable and scalable
Mentor, grow, and empower your team by giving them the skills, confidence and motivation to make decisions
Help the individuals on your team to build and execute personal development plans that align with Cloudflare’s goals and objectives
Take an active role in prioritizing the roadmap for the SRE Org
Drive cross-team and cross-org alignment in engineering, infrastructure and product teams
Partner with other Engineering Managers across Cloudflare to achieve reliability outcomes for their services
Participate in deep technical design discussions within your team, and across partner teams, and ensure that we're building the right systems and keeping the quality high

You have 5+ years of software engineering, reliability, or operations experience in a customer-focused environment.
You have 2+ years experience managing a team of 5 or more engineers on projects in the areas of: distributed systems, tooling, Linux, Internetworking, infrastructure security or infrastructure management
You are comfortable collaborating and co-ordinating on cross-team projects and workflows
You can provide a strong technical vision for systems and infrastructure teams
You have experience building services and systems, have successfully taken projects from inception to production, and are comfortable diving in to provide leadership for major projects when needed
You are capable of leading a discussion with upper management, and are able to tailor the level of technical detail to suit your audience
Hands-on experience with software or reliability engineering
Experience leading and hiring a team that builds and runs tools and platforms
Excel at planning and overseeing execution to meet commitments and deliver with predictability
Incident root cause analysis and follow-ups
Incident management
Comfortable managing teams/projections with deadlines and short release cycles
Experience using observability tools such as Jaeger, OpenTracing, ELK, Prometheus, Thanos, Grafana, Clickhouse
Experience running and maturing distributed systems
Familiarity working with Proxies, DNS, Databases, Internet and Security
Experience developing tools and APIs
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
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