Risk Operations Manager

Partner Risk Operations(PRO) is responsible for managing the risk relationships with our critical payment ecosystem partners, including global payment methods, card networks, and banking partners. Our mission is to establish operational controls that mitigate user and partner risk while enabling strategic developmen...

In this role, you will lead a team of Partner Risk Operations Associates dedicated to managing higher-tier support, including escalations from Tier 1 and internal escalations. Your team will assess onboarding possibilities from a partner perspective, collaborating closely with our Go-To-Market (GTM) teams to ensure ...

The Partner Risk Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure...

Recruit, manage, coach, and develop a team of in-office Risk Operations Associates 
Guide your team to handle risk-related user escalations and support internal teams with complex inquiries, guiding cross-functional teams on how to navigate network compliance rules
Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules that balance risk and customer experience
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
At least 5+ years of direct people management experience, either in a risk or operations function 
Ability to partner effectively with internal globally distributed stakeholders
Operational background including new process launches / improvements and service delivery
Problem-solving skills and comfort operating without clear guidelines
Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
Excellent written and verbal communication skills in both English and Spanish  
Experience in payments, e-commerce, or fintech
Experience in building and scaling new teams from zero
Experience operating in a high growth technology company