Senior Database Customer Success Manager - International

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solar...

The Customer Success Manager drives customer retention by leading product adoption, resolving customer challenges, and ensuring customers achieve meaningful outcomes. As the primary relationship owner across a portfolio of accounts, this role delivers strategic guidance, value‐focused engagements, and proactive supp...

Own the ongoing customer relationship through regular engagements across the assigned account base.
Initiate and sustain customer engagement, driving meaningful involvement throughout the customer journey.
Deliver value focused conversations, business reviews, and insights aligned to customer goals.
Drive retention by leading adoption, solving customer problems, and ensuring customers achieve their desired outcomes.
Proactively identify At Risk customers and create action plans to restore account health and prevent churn.
Advocate for customers internally, collaborating cross functionally to coordinate resources and drive strong customer and business outcomes.
Support Sales by identifying expansion opportunities that naturally arise from strong adoption and satisfaction.
Maintain accurate customer data, activities, and insights in CRM systems.
Align customer objectives with our business goals to ensure mutually successful outcomes.
Partner with key customers to co‐create strategic plans that align objectives, guide adoption, and support long‐term success
Leverages strong product knowledge to educate customers, drive adoption, and ensure solutions are aligned to customer needs.
Apply data analysis of customer health and usage metrics to influence engagement and retention activities
Contribute to process improvements and support ad hoc strategic projects.
Take ownership of special initiatives assigned by management to support team and organizational priorities.
Share knowledge and contribute to developing best practices that strengthen the team.

Advanced proficiency in Microsoft Office Suite.
Experience working with CRM and/or ERP systems (e.g., Salesforce, NetSuite)
Proven track record of consistently achieving goals, KPIs, and key performance measures
Strong relationship‐building and communication skills with both technical users and leadership stakeholders
Ability to manage complex customer situations and collaborate effectively across cross‐functional teams
Solid technical acumen, including understanding of networks, software, and licensing
3+ of experience working in account management, sales, or customer success/retention role
SaaS experience is an asset.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment