Legal Operations Lead

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

We’re looking for a leader to own our legal operations function and continue building it for our next phase of growth. Working with a dedicated automations engineering team, you will own the systems that ensure the Legal Team scales with the company: contract management, vendor relationships (including outside counsel billing and guidelines) and the overall legal tech stack. The goal is simple: help define what a legal organization looks like in the AI native era.
Assist in the design and improvement of the operating model for Legal. Identify work that should be handled by the team and areas where we can continue automating.
Manage our legal technology stack, including contract lifecycle management (Ironclad), matter management, and creating an e-billing systems
Manage relationships with outside counsel and legal service providers, including budget and performance tracking
Work with our automation teams to use Eleven Agents and other tools to change the way work is done across the team
Define metrics and build dashboards that give us a clear view of the team's priorities, workload and performance
Partner with Finance, IT, FDE and business teams to keep legal processes aligned with how the company operates

You are a strategist and an operator. You are incredibly intellectually curious and enjoy breaking down and rebuilding processes
Highly organized, detail-oriented, and proactive - you’re comfortable juggling multiple priorities while maintaining accuracy
Genuinely interested in the future of AI and emerging technologies.
A strong communicator who enjoys collaborating with cross-functional teams
Comfortable working independently in a distributed, high-trust environment
You have previous experience at a high-growth technology or AI company
7+ years of experience in legal operations with some experience leading the function
Deep expertise in legal technology, including CLM platforms (Ironclad a major plus), e-billing systems, and matter management tools
Experience supporting global teams
Strong analytical skills with experience gathering metrics to storytell and drive key business decisions
Excellent organizational skills and ability to manage competing deadlines.