Support Associate - Korean & English speaker (Bangkok)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Deliver outstanding service to guests and partners via phone, email, and chat 
Handle a high volume of inquiries and deliver accurate, timely resolutions
Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
Apply Agoda policies and procedures in a fair and consistent way
Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
Safeguard customer data and maintain strict confidentiality at all times
Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

 

A bachelor's degree is required
1 year of full-time work experience is required (Cannot consider internship experience)
Strong customer focus and a genuine desire to help others
Native level of Korean skills, and Business level of English
Ability to stay calm, accurate, and professional under pressure
Good problem-solving skills, using guidelines and data to make decisions effectively
Flexibility to adapt to new tools, processes, and feedback
Ability to manage time and priorities in a fast-paced, high-volume environment
Reliability, integrity, and a positive, collaborative attitude 

 
Prior working experience in customer support, contact center, or service roles
Experience in travel, e-commerce, hospitality, or BPO is a plus
Experience working with international customers or partners
Familiarity with contact center, CRM, or ticketing systems
Additional language skills beyond the core required language for the role if any 

 
Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
Competitive compensation with performance-based incentives
Annual discretionary performance bonus
Health insurance and other locally competitive benefits
Agoda travel discounts and special rates on accommodation and related products
Work from anywhere for up to 30 days per year
Structured training, coaching, and clear performance metrics
Opportunities to grow your career within the Customer Experience Group or across Agoda
An inclusive, international work environment where your ideas and feedback are valued
Agoda choice(welfare points)
$400 USD allowance to set up your home office(one time payment)
Daily snack + coffee machine

 
Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Review the documents for visa - Final decision & Offer

 
#seoul #bangkok #Agoda
 
 
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
 
 
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