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Intercom Australia Cover

Senior Director, GTM Enablement

Intercom Australia
San Francisco, California Full Time USD 310,000 - 332,000 p.a. 20 days ago

About the Job

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...

Required Skills & Abilities

15+ overall years of experience, 5+ years of leading enablement teams at a technology company. 
Track record building or evolving enablement, GTM operations, or revenue systems functions in high-velocity SaaS or AI-native environments
Mastery of strategic revenue systems, including:
Complex revenue workflows
High-velocity product launch cycles
Next-generation GTM execution
Precision sales productivity systems
Hands-on experience operationalizing AI-powered tools and workflows across the revenue lifecycle
Strong cross-functional partnership with Product, Engineering, PMM, Sales, and RevOps
Ability to combine systems thinking with fast execution
Experience leading complex organizational change

We're intentionally looking beyond traditional enablement backgrounds. Strong candidates may come from GTM strategy and operations, commercialization, product operations, AI workflow design, or product-led GTM.
Think in systems and adapt quickly
Thrive in ambiguity and enjoy building where no playbook exists
Believe AI will fundamentally reshape how revenue organizations operate

 
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $310,000 - $332,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The

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