Customer Success Renewal Specialist (Remote Eligible - Costa Rica)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for peopl...

As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of iss...

Manager of Renewal Management in Costa Rica and this role is based in San José, Costa Rica. This role has flexibility to work remotely, but will need to be able to come into the office as required for training and business needs.

2+ years B2B SaaS experience; familiarity with SaaS renewal motions
Ability to handle multiple tasks in an efficient and professional manner
Experience working through pre-set processes, while also seeking efficiencies in improving processes 
Strong sense of urgency and efficiency in completing work within set deadlines
Negotiation skills with experience driving contracts to completion is preferred
Experience analyzing complex problems, developing recommended solutions, and/or managing risk 
Motivated by an entrepreneurial mindset and comfortable with ambiguity 
Comfortable working in a fast-paced and dynamic environment
Experience working with Salesforce or other CRM systems\
Strong command of English language both oral and written (C1+ and above)