About the Job
Master Clinical Scheduler @ Midi Health: 👩⚕️💻
We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies.
We’re passionately focused on improving the symptoms of women’s midlife hormone change because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.
Key Responsibilities
Process clinician time off, schedule changes, and Clinician Hub requests following established guidelines.
Complete assigned queue expectations, updating availability, administrative blocks, and recurring adjustments.
Manage patient rescheduling workflows resulting from schedule updates.
Maintain accurate documentation and ticket categorization.
Prioritize requests by urgency and patient impact, maintaining ownership through resolution and escalating barriers promptly.
Team members may be cross-trained and assigned across Scheduling work-streams based on business need, volume, coverage, and demonstrated proficiency. This may include:
Urgent Scheduling Support: Manage urgent callouts, disruptions, and time-sensitive patient rescheduling.
Schedule Building: Build and maintain schedules, templates, appointment durations, and ramp schedules, auditing for accuracy.
Queue Flexing & Coverage: Adapt dynamically across queues and provide backup support during PTO, volume spikes, or launches.
Special Projects & Learning: Support onboarding/offboarding, process testing, cleanups, and ongoing cross-training.
Note: Scheduling Specialists are expected to maintain proficiency across multiple workflows, with primary assignments shifting based on operational demand.
Required Skills & Abilities
Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice. We offer a flexible work schedule and 100% remote environment.
The qualified candidate will have experience in the following:
Minimum of 1 year experience working for a digital healthcare company is required
Minimum of five (5) years as a Clinical Scheduler building clinician schedules in AthenaHealth
5+ years using AthenaHealth (Athena) required
Proficiency in scheduling across multiple time zones
Strong attention to detail
Qualifications
Experience:
1 years experience
