About the Job
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate...
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The People Operations & Digital Solutions team
Required Skills & Abilities
Experience in AI training, prompt engineering, conversational design, NLP, or AI optimization within employee or customer support environments.
Proven experience training, evaluating, and optimizing AI models, conversational agents, or LLM-powered assistants, including agentic AI solutions.
Strong understanding of prompt engineering, AI evaluation, model optimization, and responsible AI practices.
Demonstrated ability to analyze conversational data and performance metrics to drive measurable improvements.
Working knowledge of ServiceNow or a similar enterprise service-management platform.
Strong analytical skills and experience with tools such as SQL, Excel, Power BI, Tableau, or ServiceNow Analytics.
Experience with enterprise conversational AI platforms, knowledge management systems, or AI-enabled search technologies.
Excellent written and verbal communication skills with the ability to translate technical and business requirements into clear, user-focused content and influence cross-functional stakeholders.
Understanding of knowledge management, digital employee support, and omnichannel service experiences.
Strategic, proactive, and solution-oriented mindset with a passion for continuous improvement.
Ability to manage multiple priorities while working independently and influencing cross-functional stakeholders.
Curiosity for emerging AI technologies and a commitment to driving innovation across the People Digital Solutions ecosystem.
