Staff Machine Learning Engineer

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build ...

Staff Machine Learning Engineer, CX Intelligence

CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase's customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support ...

8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services.
Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics.
Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services.
Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job #: P77568
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). 
 
Annual base salary range (excluding equity and bonus):
$218,025—$256,500 USD
Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.