Senior Platform Software Engineer I

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Design, build, and operate Redis/Valkey, Memcached, Elasticsearch and Observability systems on Kubernetes with a focus on reliability, performance and cost efficiency at scale
Write the software that manages these systems: Kubernetes operators, automation, CLIs, and self-serve tooling that replace manual operations
Own and evolve Braze's observability platform, including metrics collection, long-term storage, alerting, and dashboards, so teams can detect and diagnose issues early
Lead capacity planning, upgrades, and migrations for large, stateful systems with minimal customer impact
Partner with engineering teams across Braze to improve how they use these systems, from data modeling and access patterns to query performance and monitoring
Investigate complex production issues across the stack and turn what you learn into durable fixes and better tooling
Contribute to the team's on-call rotation and help improve runbooks and write tooling that would help incident response
Document your designs and decisions clearly for a global team

5+ years of experience in software engineering, platform engineering, or SRE, with a strong record of writing production code (not only operating systems)
Hands-on experience running stateful, distributed systems in production at scale
Strong working knowledge of Kubernetes and infrastructure-as-code (Terraform, Pulumi) and comfort building on top of them
Proficiency in at least one general-purpose language such as Go, Python, or Ruby. We care more about design judgment than language choice
A systems mindset: you think about interfaces, failure modes, and edge cases, and you debug methodically when things break
A strong problem-solving mindset and a track record of working with other teams to untangle complex engineering problems
Clear written and verbal communication, and comfort collaborating across time zones
A bias toward fixing what's broken instead of working around it
Deep experience with Redis/Valkey, Elasticsearch, or similar systems, including performance tuning, replication, and failure handling
Experience with OpenTelemetry and observability tools such as Prometheus, Thanos, Grafana, or Datadog
Experience with Kafka or other streaming systems
Experience building developer-facing tooling or Kubernetes operators
A thoughtful approach to using AI tools in your own engineering workflow
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN