Senior Technical Program Manager I

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Travel: up to 40% within DACH, Benelux, Nordics (an other European countries as needed)

Manage all aspects of complex enterprise-grade product deployments
Oversee project milestones, resource planning, scope, timeline, and risk management.
Manage cross-functional stakeholders to ensure alignment, transparency, and on-time delivery.
Ensures project milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
Support pre-sales scoping and post-sales implementation handoff.
Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
Maintain customer confidence, especially in high-pressure situations
Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
Own the relationship with 3rd party integrator and the client throughout the length of the contract
Work closely with Professional Services, Product Managers, and Engineers to align program execution with business goals.
Act as a liaison between customers and internal teams to manage change requests, solution feasibility, and roadmap alignment.
Identify process inefficiencies and propose improvements to increase deployment speed, quality, and customer satisfaction.
Contribute to internal SOPs, implementation playbooks, and best practices.

Fluency in both German and English
European citizenship is required in order to work with sensitive Government data, willing to undergo a security check
5+ years of experience leading and delivering highly complex programs, with demonstrated success in technical program management.
Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs.
Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product.
Mastery of program/project management tools and methodologies to track, report, and deliver on objectives. (PMP, PRINCE2, SCRUM)
Experience gathering requirements, optimizing workflows, and facilitating change management within teams.
Familiarity with software configurations and coding experience (particularly JSON) preferred.
Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences.
Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.