Market Manager, Italy (Hotels)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hote...

As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, le...

Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
Implement strategies to effectively manage and optimize your portfolio of hotels in  Italy, from independent and family-run properties to groups and chains.
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
Acquire comprehensive knowledge of Italian market trends to inform both internal and external stakeholders.
Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.

5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
Fluent Italian and English are required; additional European languages are a plus.
Based in Milan, and must be willing to regularly travel to your assigned territory across Italy. Typical expectation would be once every 4 to 6 weeks.
Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.