Technical Account Manager

MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine:

Deep product knowledge and expertise across multiple domains

Strong account leadership, with the ability to engage effectively at all levels of the customer

MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help our customers succeed with MongoDB. 
As a Technical Account Manager, you’ll be highly engaged with a handful of our largest customers, building key relationships with technical leaders and collaborating with them on their projects to build and scale MongoDB solutions - resolving questions and demonstrating solutions related to architecture, performance, recovery, security, and everything in between. 
You'll be an expert resource on the best way to run MongoDB at scale, whatever that scale may be. You will identify deep dive opportunities to educate our customers on crucial topics of concern to them and either conduct those deep dives yourself or make timely connections between customers and subject matter experts within MongoDB. 
You will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem.
You should have 7+ years of relevant experience. We consider all candidates, with an eye for those who combine formal education with self-teaching, are insatiably curious, and are multi-faceted.
It’s crucial for every candidate to check these boxes:
Communicator:
Foster open lines of communication amongst internal stakeholders; The TAM ensures all concerned parties, including in some cases the MongoDB executive team, are well informed about accounts within the TAM’s portfolio (especially during critical or escalated situations)
Great communication and account leadership skills of external stakeholders, with a good organizational understanding of customers and ability to calibrate communication style based on the audience.
The TAM must quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalability.
Collaborator
Ability to work independently as well as cross-functionally to ensure customer needs are being met
Genuine desire to help people, and to increase their confidence and good will
Ability to cultivate strong team partnerships: Understanding of when and how to seek help from team members, skill in choosing from potentially conflicting perspectives or approaches; ability to secure commitments and lead collaborative efforts
Problem Solver:
Comfort thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership; ability to keep your cool and project command presence during escalated situations where tensions and anxiety may be high.
Ability to design, communicate, and follow a structured approach to solving complex problems based loosely upon the scientific method
Experience analyzing and pursuing issues holistically in the enterprise; spanning multiple technologies, customer teams and silos
Technical Expert
Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
Familiarity with modern service architectures  and the implications on development teams, their structures and the development lifecycle
Experience with the technologies and development patterns typical of a large-scale enterprise customer.
Experience using any cloud services stack such as AWS, Azure or GCP
Builder
Develop, document, and help implement techniques, tools and procedures for optimizing MongoDB’s technical relationship with marquee customers.
Product evangelism
The TAM helps customers understand how the MongoDB developer data platform is well-suited to solve a wide variety of their problems.
Experience managing large scale databases (e.g. RDBMS, NoSQL)
Extensive experience with mass scale application architectures
Microservices/Serverless architectures
CI/CD tools and approaches
Containerization, orchestration and management tools
Enterprise Identity platforms
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering.
In 3 months, you will have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
In 6 months, you will be confident working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
In 12 months, you will be directly and independently engaged in technical account management, ensuring customers are successful and happy with MongoDB and see our developer data platform as the de facto standard for new projects.

About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID
3273549156