Product Analyst

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Payments is where our customers feel Allica every single day. We’ve built an award-winning business current account for established SMEs that pairs genuinely great technology with bestin-class customer experience – and goes beyond payments to make running a business’s finances simple and painless.

You’ll be part of the Payments Tribe, supporting the squads that together cover the full product. Product, engineering, design and data work side by side, in close partnership with Distribution, Operations, Compliance and Risk. Our job is to take the complex problems SMEs face, the ones the big banks have neglected ...

Support the Senior Product Owner in defining and delivering features for our business current account, from discovery through to release 
Gather, analyse and document requirements from Distribution, Operations, Compliance and Risk, turning them into clear user stories and acceptance criteria 
Help maintain and prioritise the squad and wider Tribe backlogs, keeping them aligned to the roadmap and product and business OKRs 
Track and report on product performance – such as balances, usage and customer behaviour – and surface insights that inform decisions 
Gather and analyse customer feedback, then propose and lead product improvements
Work day-to-day with engineers and designers to clarify requirements, answer questions and test what’s delivered 
Manage relationships with key vendors to keep delivery focused and on track
Map and improve processes, spotting opportunities to simplify and automate
Keep product documentation, tracking and risk logs accurate and up to date, flagging issues early 
Use AI tools to build and ship small changes to production
Experience as a Business Analyst, Product Analyst or in a similar role (around 2+ years), ideally working on digital products in payments or financial services
Working knowledge of UK payment schemes (e.g. Faster Payments, Bacs, CHAPS) and card payments; awareness of payments regulation is a plus
Strong analytical and problem-solving skills, and comfortable working with data – SQL or similar is a plus 
Great attention to detail, without losing sight of the bigger picture
Clear, concise written and verbal communication – able to explain complex things simply 
Organised and proactive, able to juggle priorities in a fast-moving or high-growth environment 
Exposure to Agile ways of working and tools such as Jira and Confluence 
Curious and keen to learn, with examples of where you’ve gone the extra mile, taken on a new challenge or stood out from your peers
A genuine curiosity about AI, with hands-on experience of experimenting with AI tools, at work or elsewhere 
A design-minded approach, with an eye for user experience
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.