CX Trainer

Ethos is in search of a seasoned CX Trainer responsible for delivering and supporting training programs aimed at enhancing the efficiency and success of our employees. The ideal candidate will possess a background in Customer Service and/or call center operations. In this role, the Trainer will lead regular training...

Assess current training programs and make recommendations to improve their effectiveness

Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results

Coach and monitor new employees to increase their effectiveness
Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness
Ensure all materials, programs, and solutions for training are up-to-date and relevant to current business practices and market standards.

3+ years of experience in Call Center, Training & Development, and/or Leadership
3+ years of experience in training and development
Leadership training experience, a plus
College Degree or equivalent work experience
Strong communication skills - both oral and written
Extensive knowledge of Customer Service and Life Insurance a plus
Proven ability to build engaging and scalable training programs (bonus if you've worked with tools like Lessonly or Notion)
Ability to build curriculum and create engaging learning materials
Excellent verbal and written communication

 
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.