Technical Account Manager - Auth0

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate...

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.

5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
Fluent in French and comfortable communicating with French-speaking customers and stakeholders.
Working proficiency in the following core CIAM areas or technical competencies: 
Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
Consuming APIs and HTTP request methods
High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
Understanding of the general cybersecurity landscape with respect to threats and challenges
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
Understanding of software development lifecycle and application builder practices
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
Strong business acumen, history of success owning enterprise segment customer relationships and escalations
Ability to track and manage the moving parts of multiple parallel initiatives or projects
Strong presentation and whiteboarding/diagram skills
Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
Ability to influence customer behaviour & health metrics across a portfolio of customers
This position may be located in Dublin with some travel required (under 25% of the time)

Location: This position can be based in either our London or Paris office, with some travel required (under 25% of the time).
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