Workplace Experience Lead

As the Workplace Lead in San Mateo, you are the Workplace Experience function for one of Xero's most strategic and visible hubs. In this senior, hands-on role, you will set the operational standard, advise the San Mateo leadership team on space design and ways of working, and ensure the office is a vibrant environme...

Your impact extends beyond the local site as part of a globally distributed team transforming toward an AI-native operating model. You will actively test AI tools, automate workflows, and leverage workplace data to turn insights into recommendations, directly shaping how workplace operations evolve across Xero's glo...

You will join a lean, globally distributed Workplace Experience team that collaborates closely on systems, standards, and vendor partnerships. Locally in San Mateo, you will act as the primary operational point of contact for the leadership team while partnering with the broader People Experience team to deliver mom...

As the Workplace Lead in San Mateo, you are the Workplace Experience function for one of Xero's most strategic and visible hubs. In this senior, hands-on role, you will set the operational standard, advise the San Mateo leadership team on space design and ways of working, and ensure the office is a vibrant environment worth attending.
Your impact extends beyond the local site as part of a globally distributed team transforming toward an AI-native operating model. You will actively test AI tools, automate workflows, and leverage workplace data to turn insights into recommendations, directly shaping how workplace operations evolve across Xero's global footprint.
Automating day-to-day administrative workflows and workplace operations using artificial intelligence tools and templates.
Managing key local vendor relationships across facilities management, cleaning, catering, and security to maintain service level agreements.
Analysing workplace metrics, including occupancy, utilisation rates, and vendor cost-per-head, to guide strategic investment decisions.
Managing ISO 27001 compliance and health, safety, security, and environment requirements to keep the site audit-ready.
This role is based in our San Mateo office. We offer a hybrid working arrangement that combines the flexibility of working from home with dedicated in-office collaboration days to build connection and community[cite: 1, 2, 7].

A strong background in workplace or facilities management, with a track record of operating autonomously in local markets.
Proven experience in managing vendor performance, enforcing service level agreements, and conducting structured reviews.
Active experience using artificial intelligence tools and workplace technology platforms, such as visitor management, access control, and desk booking systems.
Skill in interpreting workplace data to generate actionable recommendations for leadership rather than standard reporting.
Commercial acumen with experience managing operational budgets, tracking actuals against forecasts, and building financial cases for change.
Familiarity with health, safety, security, and environment standards alongside information security compliance frameworks such as ISO 27001.