Lead, Global Services Strategy & Operations

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a cl...

Klaviyo is looking for a Global Services Operations Lead to join our Customer Experience Operations team. This role keeps the Global Services–comprised of Professional Services, Customer Education, and Onboarding–operating engine running day to day– managing the variety of projects, systems, and cross-functional ini...

This is an individual contributor role for someone who enjoys rolling up their sleeves: managing multiple concurrent projects, orchestrating enhancements or building hands-on in tools like Salesforce, Tableau, Snowflake, and driving process improvements without a team behind them. You’ll bring independent judgment t...

4–6 years of experience in professional services operations, program/project management, revenue operations, or a related operational role, ideally in a fast-paced SaaS or technology company.
Proven ability to independently manage multiple concurrent projects and shifting priorities, exercising sound judgment on how to drive results.
Hands-on experience with systems like Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar automation and reporting tools. SQL experience is a plus. 
Strong analytical and problem-solving skills–comfortable evaluating ambiguous situations and data to design creative, effective solutions.
Excellent communicator who builds trust with stakeholders across functions and levels, from individual contributors to leaders.
A builder’s mindset: energized by creating new approaches, processes, and tools rather than only maintaining existing ones.
Experience supporting a Professional Services, Customer Success, or Support organization specifically.
Familiarity with professional services automation (PSA) tools and project management systems.
PMP or other project/program management certification.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.