Operations Readiness Field Service Technician

Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability.

At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. Fo...

Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers.

Support new site teams before go-live, identifying operational readiness gaps and raising them with the responsible teams.
Work alongside the Build and commissioning teams to coordinate and assist practical site activities under the direction of the responsible lead.
Support handover and early live operations, track outstanding issues and help establish inspections and maintenance routines.
Provide hands-on demonstrations, job shadowing and supervised practice for new Operations staff, covering routine checks, equipment care, fault response and escalation.
Coach staff in using operating procedures, recording work, communicating with the Global Operations Centre and completing clear shift handovers.
Track training progress, identify areas needing further practice and provide feedback to the responsible manager for competency assessment and sign-off.
Share lessons between sites and help improve training materials, checklists and runbooks.
Inspect and maintain liquid cooling, mechanical, ancillary and physical compute infrastructure using approved procedures and task-specific authorisations.
Carry out basic fault-finding, approved resets and component replacement, escalating faults requiring specialist support.
Assist with server and network equipment installation, replacement, cable management, fibre hygiene and equipment checks.
Maintain service records, tools, spares and site housekeeping, and reinforce safe working practices.

 
Learn and apply server hardware diagnostics and fault response, monitoring and incident evidence collection.
Use approved runbooks to triage hardware, connectivity and system alerts with support from the GOC, SRE, HPC and Network teams.
Assist with approved firmware, configuration and recovery tasks under specialist direction, working within competence and access authority.
Provide backup remote and on-site support for operational teams to assist cover leave and or operational project support

 

Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience, with demonstrated practical aptitude
Experience with data centres, liquid cooling, fibre or GPU servers is highly regarded. Training and supervised practice will be provided to build competence in Firmus systems before working independently or training others.
Good computer skills and a willingness to learn service records, ticketing tools and first-line compute and systems support.
Strong work ethic, reliability and a willingness to learn and take on practical tasks. We welcome hard-working applicants from a range of backgrounds.
A practical mindset, attention to detail and the ability to follow instructions, work safely and ask for help when needed.
Clear communication, teamwork and patience when helping others learn. Willingness to develop coaching skills as experience grows.

 
Based in: Singapore  
Available for regular travel and site assignments, which may involve extended periods away from the home base.
Able to work flexible hours, including shifts, evenings and weekends during commissioning and early operations.
Able to perform hands-on site duties and meet applicable travel and site access requirements. 

 
Full-time