About the Job
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating pri...
Own the first 90 days of the customer journey for new French customers, bringing them to their target level of activity as quickly as possible through clear plans, hands-on product configuration and fast blocker removal. You’ll lead onboarding from first KYC approval, working closely with Account Executives, Account...
Required Skills & Abilities
Experience in onboarding, implementation, customer success or a comparable post-sale delivery role.
Experience working in a high-pace, high-volume environment, handling multiple onboardings in parallel while maintaining quality and deadlines.
Hands-on experience configuring a product with customers.
A strong understanding of financial flows such as payments, FX, payouts, cards, invoicing or reconciliation, and the ability to speak credibly to Finance and Operations teams.
A track record measured on customer outcomes such as activation, usage and time-to-live, rather than activity.
Fluency in French and professional English.
The ability to learn complex products quickly, explain them simply and work across teams without direct authority.
A proactive, resilient and hands-on way of working.
Experience in fintech, payments, banking, FX or spend management.
Accounting or finance knowledge.
Experience with partner-referred customers.
Familiarity with Salesforce and usage data.
You own the outcome and you don't wait for permission to fix what's broken.
You simplify complexity rather than hiding behind it.
You're comfortable making decisions with incomplete information and moving quickly anyway.
You treat setbacks as information. You get back up quickly.
You know when to align and when to just decide. Collaboration isn't a way to avoid accountability.
SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales.
It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward.
If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it.
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
