About the Job
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Key Responsibilities
Co-own day-to-day Global Mobility operations for the assigned departments, in line with KPIs, SLAs, and OKRs.
Support the end-to-end mobility process for expat and relocating hires: document collection and review, visa folder set-up, employee follow-ups, relocation logistics (flights, accommodation, airport transfers), pre-arrival communications, and tracker updates.
Support visa requests, including coordination with immigration teams and external vendors to meet timelines.
Respond to employee, Talent Acquisition, and hiring manager queries, escalating complex cases to the appropriate team members.
Support schooling and education-related matters for relocating employees and their families, including school information, partner school coordination, and employee enquiries.
Support audits, compliance tracking, and documentation, including data accuracy checks in Workday and trackers, and audit reporting.
Prepare reports and perform ad hoc analysis on case volumes, SLAs, and workload trends to support decision-making.
Contribute to Global Mobility projects, including process improvement, automation of manual tasks, and the ongoing rollout and optimization of GMOB set up
Create and maintain guidelines, templates, playbooks, and knowledge articles to keep processes clear and consistent.
Assist with vendor coordination, including PO number requests and invoice validation.
Work with partner teams (Talent Acquisition, HR Operations, Immigration, Onboarding, Payroll, Tax, Finance) to resolve issues quickly and improve service delivery.
Required Skills & Abilities
Bachelor's degree in Human Resources, Business, or a related field. Fresh graduates and early-career professionals are welcome.
Strong organizational skills, time management, and attention to detail, with the ability to prioritize and manage competing demands in a high-volume environment.
Excellent verbal and written communication skills in English.
Ability to communicate and build relationships with stakeholders and multicultural teams.
Analytical mindset with working knowledge of Excel or similar tools for tracking, reporting, and basic analysis.
Ability to shift priorities and move fast based on business needs.
Service-oriented mindset, high integrity, and the ability to maintain confidentiality when handling personal and sensitive employee data.
Ability to work independently and as part of a team, with a proactive, can-do attitude.
Available to commit to a 6-month fixed-term contract.
Experience in HR operations, onboarding, global mobility, immigration, or relocation.
Familiarity with Workday, Greenhouse, Zendesk, or similar HR and case-management tools.
Experience with process improvement, documentation, or audit and compliance support.
Passion for People and for ensuring that relocating employees and their families have a smooth start at Agoda.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife
