Technical Support Engineer I

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

AXON is seeking a high-energy, skilled Support Engineer with expertise in customer service, computer networking, cloud solutions, & Windows server administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a proactive individual who excels in a high-paced, eva...

Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications.
Minimum of 3 years of Technical Support experience
Minimum of 3 years of SaaS experience
Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e.g., Xcode, Android Studio).
Operational knowledge of computer/server hardware, operating systems, and storage devices
Network and telecommunication certifications (e.g., CCNA, CompTIA Network+) are a plus
Experience using Secure Shell (SSH)
Experience using Splunk, JIRA, and/or Salesforce
Well-developed interpersonal skills and the ability to work with multiple teams to achieve common objectives
Ability to work autonomously with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Must pass a Criminal Justice Information Services (CJIS)