About the Job
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate...
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
At Okta, the Manager Success & Experience team helps managers lead effective teams through an AI-first support model that combines digital coaching and self-service resources with experienced human advisory. AI-powered guidance serves as the first point of support for everyday leadership and people-management questi...
Key Responsibilities
Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
Independently assess and resolve advisory cases that require individualized support beyond AI guidance and standard playbooks.
Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers to recommend sustainable solutions.
Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes.
Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.
Required Skills & Abilities
5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline.
Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.
Strong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisions.
Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.
Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is needed.
Ability to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independently.
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The Okta Experience
Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an
Qualifications
Experience:
5 years experience
