Senior Program Manager

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...

You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.
You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.
You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it.
You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.
You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.
You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.
You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.
You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.

 
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. 
Policies 
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  
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