Customer Care Specialist (Swedish Market)

About the Job

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

Key Responsibilities

Answer incoming requests via phone, email and chat.
Assist our customers on questions about our electronic reservation book, our website or app.
Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Required Skills & Abilities

Based in Barcelona.
Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
An open minded person with a high level of communication skills.
Care about customer needs and always try to make their experience unique and satisfactory.
Knowledge in CRM tools.
Experienced in a customer support environment.