Associate Customer Success Manager - Boston

As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. As...

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Identify and qualify opportunities to expand small customers existing Datadog footprint

Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
Troubleshoot on issues to ensure a positive customer experience and continued product adoption
Proactively work with customers to find expansion opportunities and increase loyalty and retention
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Act as advisor to customers to ensure they’re leveraging the solution effectively

 

Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in customer success
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
A self-starter who can multitask and adapt to changing situations
Strong with time management and feel confident working in a high volume, high velocity role

 
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.