Digital Customer Success Manager, AI & Automation

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy a...

The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily. This team is dedicated to equipping every customer with the necessary resources to achieve rapid value, regardless of their background or expertise.

To scale this impact, we are seeking a Digital Customer Success Manager, AI & Automation to be a hands-on developer responsible for designing, testing, deploying, and maintaining agentic systems to support a digital-first post-sales strategy.

To scale this impact, we are seeking a Digital Customer Success Manager, AI & Automation to be a hands-on developer responsible for designing, testing, deploying, and maintaining agentic systems to support a digital-first post-sales strategy.
Key responsibilities include:
Customer Journey Optimization: Pinpoint friction points in the customer experience, create proactive interventions, and turn interactions into automated, personalized journeys.
End-to-End Execution: Write code, execute experimental tests, and continuously maintain production solutions.
Cross-Functional Alignment: Partner across teams to ensure a cohesive experience for all users.

Success is measured by key customer outcome metrics, including increased adoption, minimized churn risk, and higher NRR tied to the agents you deploy.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. 
 

Hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production
Ability to code rapidly with Python proficiency or skilled at using AI to code; have a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
Experience using product usage data to spot risk and opportunity (health signals, activation milestones, usage floors) and acting on it before it surfaces in a renewal conversation
Comfort running experiments and drawing sound conclusions from the data in order to improve the performance
A systems mindset for managing a high-volume book of business: you build repeatable playbooks and motions, not just manage individual relationships
3+ years of experience, preferably in a B2B SaaS environment
Direct experience with Anthropic Claude or similar LLM APIs
Experience building programs to support NRR, retention, or expansion outcomes on a digital or long-tail book of business (100+ accounts)
Experience building regression test suites or eval frameworks for non-deterministic AI systems
Experience in a product-led or high-velocity customer environment
You’ll be first. This function doesn’t exist yet. You’ll define the role, the standard, and the playbook for digital customer success at Samsara.
The problem is real. A CSM managing 350+ accounts can’t do everything manually. Digital and agentic motions are what make this segment sustainable at Samsara’s scale.
The timing is right. The models have caught up to the use cases, and Samsara has the customer data, platform context, and Customer Success team to make these systems genuinely powerful.
The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$105,910—$160,200 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working 
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment