About the Job
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...
The world is changing how it works; not just in where we do it, but in how fast and how well we can do it. Airbnb has already shown that we can move with speed and intention. We navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and shipped product upgrades – all while working remote...
Now, a new shift is underway. AI is fundamentally changing the leverage available to every team – compressing timelines, breaking down traditional job description silos, raising the ceiling on quality, and enabling small, focused groups to accomplish what once required much larger ones. At Airbnb, we are not treatin...
Key Responsibilities
Administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM), and associated Atlassian tooling; take ownership of assigned parts of the environment to improve reliability and quality, following established configuration standards and governance
Design and implement Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices, contributing independently to designs and seeking senior review where needed
Deliver end-to-end migration workstreams within the Jira Data Center to Cloud program, such as migrating a set of projects or a configuration domain, coordinating with stakeholders on cutover readiness
Configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams
Build and maintain dashboards and reporting using native Jira Cloud tooling; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy, and legal reasons. Support and maintain Airbnb's custom Forge applications in partnership with supporting systems engineering teams
Support Atlassian access management, user lifecycle management, and license hygiene, and contribute to security posture improvements
Partner with business stakeholders in requirements-gathering sessions, translate needs into configuration and automation solutions, and proactively highlight issues or risks in the work
Configure Atlassian Rovo AI agents and automation rules; evaluate trade-offs between delivery speed and long-term sustainability, and apply AI responsibly and in context
Write and maintain automation rules using Jira's native Automation engine and JavaScript; use the Jira REST API for integrations, data imports, and custom reporting
Support testing cycles for platform changes and migrations; write and run test scripts, track defects, and ensure a rollback plan is in place before changes ship
Participate in Agile ceremonies (sprint planning, retrospectives, standups) for platform-focused workstreams
Keep system configurations, runbooks, and knowledge base articles up to date to support operational continuity and self-service
Participate in the on-call rotation, respond to Atlassian platform incidents, and contribute to post-incident reviews
Identify and reduce technical debt over time; provide constructive input in design and configuration reviews, and help teammates learn through specific examples and timely feedback
Participate in hiring and onboarding, delivering clear and timely feedback on candidates
Required Skills & Abilities
BE/B.Tech or relevant technical degree
3+ years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management (Jira Cloud) in enterprise environments
Solid working knowledge of Jira workflow design, including post functions, validators, and conditions; strong command of JQL for filters, subscriptions, dashboards, and board configuration
Hands-on experience contributing to Jira migrations (Data Center to Cloud), including project configuration migration and data integrity validation
Experience configuring Jira Cloud native tooling for reporting and planning
Flexible to work in USA overlapping work hours
Hands-on experience with the Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and reporting; maintaining integration touchpoints with AtlassianCloud through service account creation & management
Familiarity with integrating Atlassian tools with identity providers such as Okta and LDAP, and with user lifecycle and license management practices
Exposure to Atlassian Rovo or other AI/ML capabilities in the Atlassian ecosystem, with an interest in applying AI thoughtfully and ethically
Experience building Jira Automation rules; working knowledge of JavaScript and JSON for custom automation
Working experience with Jira Service Management, including SLA configuration, JSM Forms, custom queues, and approval workflows
Experience writing and executing test scripts and documenting defects for platform changes or migrations
Familiarity with Agile practices; SAFe or Scrum certification is a plus
Clear written and verbal communication, with the ability to explain technical work to technical and non-technical stakeholders
Ability to deliver autonomously in a remote-first, fast-moving environment and keep stakeholders informed of progress and blockers
Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage
Qualifications
Experience:
3 years experience
