Contract and Billing Specialist

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy a...

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Billing errors, concession requests, and cancellation or return exceptions currently land with CSMs, CS managers, and seve...

You will take a customer's report that something is wrong with their bill, work out what happened across systems and teams, choose the right path to fix it, and see it through, keeping the customer informed. It is part detective, part project manager, part customer advocate. You will also tell the teams who own the ...

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Billing errors, concession requests, and cancellation or return exceptions currently land with CSMs, CS managers, and several partner teams, each holding part of the picture. As our customer base and billing complexity have grown, these cases take too long, repeat for the same reasons, and pull CSMs away from adoption and renewal work. As the Contract and Billing Resolution Specialist, you will be the single owner of complex billing and contract cases for Mid-Market and Commercial accounts.
You will take a customer's report that something is wrong with their bill, work out what happened across systems and teams, choose the right path to fix it, and see it through, keeping the customer informed. It is part detective, part project manager, part customer advocate. You will also tell the teams who own the underlying systems and processes what keeps breaking.
Your role will be cross-functional, working alongside and connecting Customer Success Managers, Sales, Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal. This is a new role, and you will help shape the case record, the root-cause tags, and the monthly read-out that define how Customer Success resolves billing and contract cases at Samsara.
This is a remote  position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this role.

4+ years of experience in billing operations, order to cash, revenue operations, deal desk, contracts, or a similar finance and operations role.
This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
Strong investigative skills: you can rebuild a timeline from incomplete or conflicting information across CRM, billing, and contract systems, including when the people involved have left.
Sound financial judgment about credits, concessions, reprocessing, and refunds, and a clear way of explaining your recommendation.
Customer-facing communication that stays honest and composed in hard conversations, and written summaries a leader can read once and decide on.
A record of driving results across teams without authority over them, including working to deadlines in an approval process.
Familiarity with order forms, amendments, and terms, and how they flow into billing.
Comfort with ambiguity and incomplete precedent, and rigorous case management so nothing drops across weeks and stakeholders.
Diplomacy, tact, and poise under pressure when working through customer issues.
Experience handling escalated or high-dollar billing disputes.
Experience with Salesforce, NetSuite, or an equivalent ERP, and CPQ tools. We also use Zendesk, Gainsight, and Sweethawk.
Customer Success, Support, or account management background with customer-facing financial or contract work.
Experience building or improving billing dispute processes.
Exposure to subscription or hardware-plus-subscription billing.
AI First: Experience using AI tooling to drive efficiency and outcomes.
Strong bias for action and insistence on high standards
The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$84,787.50—$128,250 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working 
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment