Customer Tech Support - German

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better toget...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today...

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry...

Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
Act as a technical expert, identifying issues and communicating issues and requirements internally.

High level of Customer service and IT technical skills.
Fluent German and English communication skills, both written and verbal.
Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
Curiosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.
Tech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.
Stakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.
Openness to learning and feedback.