Solutions Manager- (German Fluency)

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health...

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

We’re looking a Solutions Manager with Finance / Procurement System experience (SAP) to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
 
Lead project teams onboarding new customers, with a heavy emphasis on project / stakeholder management and understanding client requirements
Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
Proactive project management across many customers, to manage requirements and tasks across onboardings
Lead, mentor and train training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value
 

8-10 years of experience implementing or administering a finance / procurement tool
Prior experience with the implementation or administration of a procurement tool / ERP (SAP S/4HANA: procurement and AP, SAP Ariba Buying / Invoicing)
Germany fluency required
Fantastic communication and documentation skills
Extreme attention to detail and pride yourself in being incredibly proactive
Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
 
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!