IT Support Specialist

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our pr...

As an IT Support Specialist based onsite at Rocket Lab’s Head Quarters you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively wi...

Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints 

Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation  
You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one  
Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes 
This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed

2+ years’ experience in IT support and high school diploma or GED
Exposure with most and solid operational experience in at least two of the following: 
Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting) 
PC hardware (including assembly and disassembly of desktop PCs) 
Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS) 
A scripting language 
Active Directory and Group Policy  
Certifications in CompTIAA+ or ITIL 
Experience with cloud-based technologies (Azure, AWS, O365)  
Familiarity with virtualization technologies and public/private cloud environments 
Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI and automation to improve service delivery and operational efficiency 
Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform  
Excellent problem-solving and analytical skills, able to see the big picture and make connections 
Experience participating in and supporting a medium to complex, end‑to‑end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support  

Citizenship of AU / NZ / EU / NATO