GTM Enablement - Partner Program

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

As a Partner Enablement Program Manager, you'll build and run the ElevenLabs partner academy for systems integrators, hyperscalers and technology partners. You'll create curricula across sales, pre-sales and technical implementation, starting with ElevenAgents and expanding across ElevenCreative and ElevenAPI. You'll work closely with our regional Forward Deployed Engineers, who bring the technical expertise and set the technical quality bar. Your mission is to grow the program to 10,000+ certified partner professionals by the end of 2027, and to make the ElevenLabs certification a credential the tech ecosystem respects.
As a Partner Enablement Program Manager, you can expect to:
Build curricula for partner sellers, pre-sales and implementation engineers: courses, hands-on labs and assessments.
Turn expert knowledge from our FDEs, sales and product teams into a world-class online academy.
Run the certification program end to end, from submissions and review workflows to certificates, with FDEs making the technical call.
Scale the program through automation, from automated agent review to bots and emails that support learners.
Deliver training online and in person, including sales and technical sessions at our partner hackathons.
Run program administration: the learning platform, partner onboarding tracks, reporting and learner feedback.

We're looking for an enablement builder who is comfortable with both commercial and technical topics. You don't need to be the deepest expert in the room, but you need enough depth to work with senior engineers and sellers as subject matter experts and turn their knowledge into great learning. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Have built enablement or training programs at scale for partners, sellers or technical teams.
Learn technical products quickly and can explain them to both technical and commercial audiences.
Can run a program end to end: learning platforms, timelines, stakeholders and reporting.
Can lead a session or workshop in front of sellers and engineers.
Have strong instructional design skills: you can turn expert content into clear courses, labs and assessments.
Enjoy turning repeat work into automations, tools and agents.
Have excellent communication skills and can adapt your message to different audiences.
Experience as a forward deployed engineer, solutions engineer or in professional services for a frontier AI product.
Hands-on experience building LLM applications or voice and chat agents, and reviewing whether they are ready for production.
Familiarity with Python or TypeScript, APIs, webhooks and common integration patterns.
Telephony experience, such as SIP, Twilio or contact center platforms.
Experience at a systems integrator, hyperscaler or technology partner.
Experience with learning platforms such as WorkRamp.
Proficient in Spanish or Portuguese.
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
Leading a partner enablement team as the academy grows.
Moving into partner program leadership or Solutions Engineering.