Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team in Hungary. This remote, home-based position can be located anywhere in Hungary.
We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.
As a Global Assist Specialist , you will report to the Lead Global Assist Specialist and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.
This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).
Experience in emergency response, customer service, or call center environment
Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
Ability to work under pressure and manage multiple tasks simultaneously
Problem-solving and critical thinking abilities
Empathy, professionalism, and calmness in stressful situations
Flexibility to adapt to changing needs and priorities
Self-motivation and proactive approach to work
Proficiency in MS Office and willingness to learn new systems
Excellent customer service skills
Availability to work flexible hours including days, nights, weekends, and holidays.