HBS Solar Service Technician

Power the future. Build your career at SMA America.

As the U.S. subsidiary of SMA Solar Technology AG, we have been at the forefront of solar inverter technology since 1981, developing solutions that make photovoltaic power plants simpler, more reliable, safer, and more cost effective. Headquartered in Rocklin, California, SMA America has spent more than two decades ...

Innovation is only part of the story. We invest in our people, create room to grow, challenge conventional thinking, and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job, with clear expectations, open door leadership, and rea...

Serves as the third level technical expert for the Home and Business Service team, resolving complex cases escalated from first and second level support.
Commissions SMA commercial and residential solar systems on site and remotely.
Diagnoses and repairs inverters and communications products on site through the BlueNote repair program.
Resolves escalated customer issues in the field and serves as the customer contact when required.
Provides remote troubleshooting and technical support by phone and online between field assignments.
Mentors and trains technicians on troubleshooting, commissioning and repair.
Partners with R&D by sharing field data and supporting product testing and failure analysis to improve product performance and serviceability.
Supports training for customers and the Service team as needed.
Maintains technical documentation, work instructions, FAQs and best practices for the department and customers.
Documents prevailing wage compliance on relevant projects.
Manages travel bookings and expenses through the company travel system.
Other duties as may be required or assigned.

At least 3 to 5 years of experience in solar service, technical support or field service.
Hands on experience in solar PV installation, commissioning, system design or inspection.
Strong troubleshooting skills on commercial and residential PV systems, including inverters.
Training in commercial and residential solar products and systems.
Strong communication, problem solving and presentation skills.
Proficiency in English and Microsoft Office.
Attention to detail and accuracy.
Flexibility to occasionally work nonstandard hours, primarily to support travel.
Ability to travel periodically to customer sites.
NABCEP certification.
Knowledge of SMA products and power plant measurement techniques.
Experience training or mentoring other technicians.
Experience supporting product testing, failure analysis or R&D.
Pre sales technical review experience.
A bachelor’s degree in engineering or a related technical field.
Additional language skills.
While on site, the employee is required to stand, walk, climb ladders and access rooftops using fall protection.
The employee is occasionally required to reach above the shoulder, stoop, bend, squat and kneel.
The employee must be able to lift up to 50 pounds.
The employee is occasionally exposed to electrical hazards and outdoor weather conditions.