Autonomous Vehicle Operations Specialist II

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging...

As an Autonomous Vehicle (AV) Operations Specialist II you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. ...

Ensure that operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Follow daily protocols and track site performance metrics to systematically improve outcomes
Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team
Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations
Create a work environment that values all team members
Coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable)
Monitor health of vehicles at all times using company tools for observation
Ensure all vehicles (and AVOs where applicable) are being monitored while in operation
Interact with riders as required
Follow incident response protocol thoroughly and communicate details quickly and clearly to appropriate parties
Test software changes with focus on safety and communicate clear feedback
Train and certify new AVOs following approved curriculum (where applicable)
Collaborate with other sites to maintain consistency and best practices for all; update documentation accordingly
Represent May to external parties (demonstrations, site visits, Q&As)
May travel to other sites for coverage, support, and/or training as needed
Other duties as assigned

Success in this role typically requires the following competencies:
Strong technical aptitude and ability to learn new software and processes 
Ability to coach and lead by example
Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
High comfort level with making judgment calls in ambiguous situations
Understanding of best practices when it comes to top-notch customer service
Ability to work effectively with team members at all levels of the organization
Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) 

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
3+ years experience in a fast-adapting and customer-focused environment
3 + years of supervisory or leadership experience
Valid U.S. Driver's License
Associates degree or higher in Business, Technical Operations, or related area
Prior experience in operations or logistics
Working knowledge of Google Suite
Standard site working conditions which includes but is not limited to:
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Prolonged computer use
Flexibility to work weekends and adjust schedule to align with site operating hours and project needs, including early mornings, evenings, and holidays as required.
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions
Expected Travel: 5%-15%