Senior Autonomous Vehicle Operations Specialist

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging...

As a Senior Autonomous Vehicle Operations Specialist you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. Yo...

Lead shift-level operations, ensuring all activities follow rigorous safety guidelines and May Mobility protocols
Serve as the primary point of escalation during your shift for vehicle, passenger, and operational issues
Monitor vehicle health in real time using company tools; coordinate with engineering on mechanical and software issues
Follow and enforce incident response protocols; communicate details quickly and clearly to the Site Manager and relevant stakeholders
Complete Incident Response reporting as backup to Site Manager
Create and Execute Incident Response Drills at designated site(s)
Track daily site performance metrics and identify trends; surface findings and recommendations to the Site Manager
Assist in testing software and vehicle technology changes, providing clear and structured feedback
Conduct site audit for regulatory compliance and performance
Support the Site Manager in scheduling, training, and onboarding of new team members
Train and certify Autonomous Vehicle Operators (AVOs) following approved curriculum where applicable
Foster a work environment that values all team members and embodies May Mobility's culture and values
Ensure exceptional service standards for both customers and passengers at all times
Represent May Mobility professionally to external parties, including demonstrations, site visits, and community events
Serve as an on-site point of contact for business partners in coordination with the Site Manager
Maintain accurate shift logs, incident reports, and operational documentation
Collaborate with peer sites to uphold consistency in processes and best practices; update documentation accordingly
Identify process gaps and escalate improvement opportunities to the Site Manager
Cover shifts across days and times that may fall outside standard business hours
Travel to other sites for coverage, cross-training, or operational support as needed (up to 50% travel)

Success in this role typically requires the following competencies:
Strong technical aptitude and ability to learn new software and processes 
Ability to coach and lead by example
Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
High comfort level with making judgment calls in ambiguous situations
Understanding of best practices when it comes to top-notch customer service
Ability to work effectively with team members at all levels of the organization
Comfortable representing the company externally and communicating across organizational levels
Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) 

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
5+ years experience in a fast-adapting and customer-focused environment
3 + years of supervisory or leadership experience
Valid U.S. Driver's License

 
Associates degree or higher in Business, Technical Operations, or related area
Prior experience in operations or logistics
Working knowledge of Google Suite
Standard site working conditions which includes but is not limited to:
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Prolonged computer use
Flexibility to work weekends and adjust schedule to align with site operating hours and project needs, including early mornings, evenings, and holidays as required.
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions
Travel required? -  Moderate: 25-50%
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. 
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work. 
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing   
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
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