Site Operations Manager II

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging...

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.

Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
Responsible for meeting financial goals and aligning spending with the site operating budget 
Ensure exceptional service for both customers and passengers
Partner with People Operations to make staffing and performance management decisions for the site
Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
Create a work environment that values all team members and embodies May Mobility values 
Cover shifts across days and times that fall outside normal business hours
Up to 10% travel required

Success in this role typically requires the following competencies:
Ability to lead multiple small teams at once
Identifying trends or product gaps and properly escalating 
Strong collaboration skills with both internal and external stakeholders
Comfortable with communicating and representing the company publicly
Driving solutions by goal setting and creating a path towards improvement
Ability to work effectively with team members at all levels of the organization
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
3+ years experience as a people leader in a fast-adapting and customer-focused environment
Previous experience as a formal people leader in a fast adapting and customer-focused environment
Proven experience making judgment calls in ambiguous situations 
Previous experience developing processes and managing projects
Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
Valid U.S. Driver's License
Willingness to undergo a driving record check
Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
Leadership experience in a startup environment
Proven change management experience
Prior experience in an operations or logistics background
Working knowledge of Google Suite, Slack, Jira and Asana
Standard site working conditions which includes but is not limited to:
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Prolonged computer use
May need to lift up to 50 pounds
Install hardware and software
Travel required? -  Frequent: 26%-50%
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. 
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work. 
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing   
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
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