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Product Quality Manager, Home Lending & Auto

UPSTART
Worldwide Full Time USD 145,100 - 201,100 p.a. 1 day ago

About the Job

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for...

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that s...

Required Skills & Abilities

7+ years of experience in quality control, compliance testing, or risk management in consumer lending, including secured lending products such as mortgage, home equity, or auto
2+ years of experience leading a QC team or managing quality analysts or auditors
Experience conducting pre-close and post-close file reviews, defect identification, root cause analysis, and corrective action management
Experience with regulatory exams and responses involving agencies such as the OCC, FDIC, CFPB, or state regulators
Experience designing or implementing QC sampling methodologies, including random and risk-based sampling
Experience with non-performing loan reviews, early default analysis, repurchase reviews, or servicing quality oversight
Working knowledge of key consumer lending regulations applicable to secured products
Bachelor’s degree or equivalent practical experience

 
Experience with AI-powered or automated QC tools
Experience with investor delivery requirements, repurchase demands, or loan buybacks
Experience with third-party and subservicer oversight frameworks
Experience building dashboards, executive reporting, or board-ready quality materials
Ability to translate complex regulatory requirements into practical QC procedures and testing frameworks
Strong cross-functional communication skills in a fast-paced lending environment

 

Qualifications

Experience: 2 years experience

Apply now

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