Senior Manager Servicing, Home Lending Operations

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for...

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that s...

Bachelor's degree or equivalent practical experience.
8+ years of experience in residential mortgage servicing operations.
4+ years of experience leading managers and operational teams.
Experience managing outsourced mortgage servicing vendors or business process outsourcing (BPO) relationships.
Experience developing servicing operating models, operational processes, and vendor governance frameworks.
Demonstrated expertise in mortgage servicing functions, including payment processing, interest calculations, escrow administration, payoff processing, and draw calculations.
Experience partnering with Risk, Compliance, Finance, Investor Services, or Capital Markets in a regulated mortgage servicing environment.

 
Experience launching or scaling servicing operations within a fintech or digital mortgage platform.
Knowledge of agency, GSE, and investor servicing requirements.
Experience implementing servicing technology, workflow automation, or digital servicing capabilities.
Advanced analytical skills with experience using operational metrics to drive strategic decisions and process improvements.
Experience leading large-scale operational transformation or servicing modernization initiatives.
Knowledge of default servicing, loss mitigation, or servicing transfer operations.
Experience working closely with Product and Engineering teams to define servicing roadmaps and deliver operational capabilities.
Ability to influence cross-functional stakeholders and drive alignment across Operations, Product, Engineering, Risk, and Compliance.
Experience using operational metrics and analytics to improve quality, productivity, and customer outcomes.