About the Job
Join ShopMy - Powering the Future of Digital Marketing
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic r...
ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.
Key Responsibilities
As Senior Manager of Client Strategy (Post-Sales) Enablement, you will own the systems, skills, and content that make our Client Strategy team more consistent, and more effective at driving retention and growth.
Reporting into Client Strategy leadership, you'll be the connective tissue between Client Strategy, Product, Product Marketing, and cross-functional GTM partners — turning business priorities into the playbooks, training, coaching, and measurement that help every post-sales team member ramp quickly, navigate client conversations with confidence, and execute at a high level. Enablement here spans four pillars - content, training, coaching, measurement - and you'll own all four.
Build the post-sales enablement engine. Own ShopMy’s post-sales enablement function end to end, setting strategy across enterprise, growth, and SMB segments
Create targeted content that drives commercial outcomes. Develop and maintain onboarding materials, objection-handling resources, new product communications, messaging guides, client conversation frameworks, and playbooks that Client Strategy Managers actually use - partnering with Product and Product Marketing to keep them accurate, current and on-brand
Design and run training. Build the onboarding ramp programs for new Client Strategy hires and ongoing training on product launches, commercial instincts, and core skills that raise the floor across the team
Identify and address capability gaps. Turn opportunities identified with Client Strategy leadership into scalable programming - from evergreen learning agendas to targeted trainings tied to launches
Coach for performance. Partner with Client Strategy leadership to embed coaching into the team’s rhythm - Gong call reviews, deal deep dives, and skill-building - so Client Strategy Managers continuously improve where it matters most
Develop sales efficacy across the team. Build recurring instruction and reinforcement on core commercial skills - objection handling, discovery, and negotiation - so Client Strategy Managers can apply them directly in live client conversations
Sharpen commercial instincts, not just process. Go beyond documenting workflows to actively developing the judgment and technique that drive retention and growth outcomes in the room
Measure what works. Define and track the leading indicators that prove enablement is working, anchored to retention and growth outcomes
Operate cross-functionally. Serve as the bridge between Client Strategy and key partners across Product, Product Marketing, and GTM teams - translating cross-functional context into the right support for Client Strategists
Building an enablement function from zero
Designing programs that change behavior in real client conversations, not just in theory
Fast-moving, ambiguous environments where priorities shift as the business scales
Influencing across teams without relying on formal authority
Helping customer-facing teams absorb complexity - new products, evolving messaging, AI-driven workflows
Required Skills & Abilities
5-8 years in enablement, learning, or capability building at a high-growth B2B company
Proven track record building programs at scale for customer-facing teams - this org is 40+ people today
Commercial context experience in sales, post-sales, or customer-facing enablement (driving growth outcomes, not just service outcomes)
Instructional design that drives adoption - a track record of building content and training that busy post-sales teams actually use because it helps in real client situations
Track record of developing commercial skill, not just process
Experience in a product-led org
Excellent communicator - async, live, and everything in between - who can make complex things simple and get teams to adopt new behaviors
Self-starter, comfortable building from zero in ambiguity
Strong cross-functional instincts, building trust quickly and influencing stakeholders without authority
Dynamic teacher/trainer with strong facilitation and coaching instincts
Based in NYC, or willing to relocate before start date
Experience standing up a post-sales, customer enablement, or revenue enablement function for the first time
Background as a CSM, AE, or other commercial customer-facing role before moving into enablement
B2B experience
Experience supporting teams through major product launches and rollout motions
AI-forward - experience with core AI tools and evidence of thinking about enablement in an AI-first way
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
New York Pay Range
$160,000—$220,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
Benefits & Perks
ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work.
Equity in ShopMy - Every employee is an owner; all roles receive equity
Monetize Your Influence - Every employee builds and grows their own ShopMy page
401(k) with Company Match - 3% employer contribution, fully vested
Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost
Flexible PTO - Take the time you need, including your birthday off
13 Company Holidays
14 Weeks of Paid Parental Leave
Remote-First Culture with an NYC HQ - Some teams may have different location requirements
Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership
Disability & Life Insurance - 100% employer-paid
Health Care FSA/HSA
Annual Company Offsite
Quarterly Team Co-Locations
ShopMy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization upon hire.
