Payroll Specialist

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen...

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’...

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

The Payroll Specialist will play a key role in supporting payroll processing for Charlie Health’s growing team of employees and contractors across the United States. Reporting to the Payroll Manager, this role is responsible for ensuring timely, accurate, and compliant payroll runs, supporting audits, and assisting with payroll system maintenance and improvements.  identify and register new tax jurisdictions and update UKG with information. Resolve employee pay issues. Collaborate with internal stakeholders to resolve payroll issues.
This is a great opportunity for someone who thrives in a detail-oriented environment and is passionate about delivering excellent service to employees while ensuring payroll accuracy and compliance in a fast-paced, mission-driven organization.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Process biweekly payroll runs and off-cycle payments for employees and independent contractors
Review and validate timesheets, deductions, and tax information to ensure accurate pay
Assist with payroll system (UKG Pro and Workforce Management) updates, testing, and troubleshooting
Maintain payroll records in accordance with federal, state, and local regulations
Respond to employee payroll inquiries and resolve issues in a timely and professional manner
Assist with wage garnishments, benefit and 401(k) deductions, and related reconciliations
Support regular audits of payroll data, controls, and processes
Collaborate with internal teams including People Operations, Finance, and IT to ensure accuracy and alignment across systems
Assist with payroll system updates, testing, troubleshooting, and documentation of payroll processes
Proactively contribute to process improvement initiatives to enhance payroll efficiency and service delivery 

3-5 years of payroll experience in a multi-state, distributed workforce environment and a deep knowledge of payroll tax
Familiarity with payroll compliance regulations including wage and hour laws, garnishments, and tax withholdings
Hands-on experience using UKG Pro and UKG Workforce Management (or similar systems) preferred
Degree in Accounting, Business, or a related field preferred; relevant certifications (e.g., FPC, CPP) are a plus
Strong attention to detail and ability to maintain confidentiality
Excellent communication and problem-solving skills
Comfortable working in a fast-paced environment and adapting to change