Product Manager, Business Systems

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen...

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’...

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

Charlie Health is seeking a Manager, Business Systems to own and evolve the core operating systems that power our admissions, scheduling, clinical access, and revenue workflows. You will be responsible for architecting, governing, and continuously improving the logic that defines how our business actually runs, using Salesforce as the backbone of our operational nervous system.
You will partner closely with Operations, Clinical, Revenue Cycle, Data, and Engineering leaders to design deterministic, scalable systems that improve access to care, increase throughput, and protect revenue and compliance at scale.
This role will report through Charlie Health’s Product Management team and is ideal for someone from a Strategy & Operations, BizOps, RevOps, or consulting background who wants to move from analysis and recommendations into true systems ownership, with a path towards Product Management.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Own the architecture, governance, and roadmap for Charlie Health’s Salesforce-based operating systems
Translate real-world operational workflows into scalable, deterministic system logic
Design routing, automation, case management, and capacity allocation frameworks that directly impact access to care, revenue capture, and compliance
Partner with Operations, Clinical, Admissions, Scheduling, and RCM teams to identify bottlenecks and convert them into system-level solutions
Define and enforce schema design, automation standards, and change-control governance
Build economic and throughput models to inform prioritization and system design
Lead cross-functional initiatives that improve funnel performance, reduce operational friction, and increase scalability
Partner with Salesforce Admins and Engineers to deliver clean, auditable, maintainable systems
Serve as the single owner responsible for the quality, integrity, and evolution of Charlie Health’s operational systems

2+ years of experience in Strategy & Operations, Management Consulting, BizOps, RevOps, GTM Ops, Analytics, or related roles
Strong analytical and modeling skills (SQL / Excel / Sheets / BI tools)
Experience translating complex operational workflows into system logic
Familiarity with CRM, workflow automation, or revenue operations systems (Salesforce strongly preferred)
Ability to think in constraints, throughput, and operating models
Excellent cross-functional communication and stakeholder management skills
Comfortable owning high-impact systems in a fast-growing environment
Work authorized in the United States and native or bilingual English proficiency
Familiarity with cloud-based collaboration tools (Google Suite, Slack, Zoom, Salesforce)
Must be willing to work in-person 4 days per week in our office in Union Square, NY.