Customer Support Specialist - Trial to Hire

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Cus...

Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs 
Handle complex technical issues and maintain an accurate understanding of those issues
Assist in updating our knowledge base in Zendesk as needed 
Provide product usage guidance and best practices to customers
Monitor customer feedback and suggest improvements to enhance the customer experience

Experience with support ticketing software (Zendesk preferred)
Excellent analytical and problem-solving skills
Ability to explain complex ideas in a concise and simple way
Excellent written and verbal English communication skills
SaaS experience 
Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
Salary: $923.09 bi-weekly
This is a temporary role with possibility to convert into full-time.