Clinical Quality Specialist

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team. As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers. Your expertise will create ...

To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

Peer Proficiency Review
Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk 
Assist with Interrater Reliability initiative
Develop and evolve criteria used to evaluate clinical quality
Clinical Support
Support providers in network with clinical issues and connect them with peer consultants as needed 
Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects 
Assist with clinical risk management
Provide clinical support cross-departmentally
Quality Management
Coordinate with Quality Management about room/documentation audits to guide practitioner action plans
Assist with the development of clinical policy and procedures
Assist with provider performance monitoring and remediation
Engage in quality improvement initiatives as needed 
Performs other related duties as assigned

Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges
5+ years of clinical experience
2+ years experience in telehealth and QA
Experience with high acuity clients preferred
Demonstrated understanding of how AI is used in/impacts the clinical field preferred