Network Onboarding Specialist

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Network Onboarding Specialist to join our Network & Clinical Quality team. This role would be responsible for overseeing day-to-day 1099 and W2 onboarding workflows, partnering with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, ...

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

Onboarding Support
Oversee and support the day-to-day operations for both 1099 and W2 workflows.
Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.).
Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.).
Learn, document, and execute all requirements related to onboarding.
Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow.
Onboarding Improvement
Report on enrollment trends within the funnel.
Identify areas of improvement, bugs and product gaps, and operational bottlenecks.
Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.
Team Collaboration
Be an active participant and problem solver in recurrent meetings.
Performs other related duties as assigned.

BA/BS degree preferred.
1 - 2 years of customer-facing experience required.
Experience (or strong interest) in working in a fast-paced environment. 
Attention to detail.