About the Job
We are seeking an exceptional Salesforce Engineer to design and evolution of our Sales Cloud and Service Cloud platforms. In this strategic role, you'll own the technical architecture, govern platform standards, and drive transformation initiatives that impact thousands of users across go-to-market and customer succ...
Key Responsibilities
Platform Architecture & Governance (15%)
Design end-to-end solutions integrating Sales and Service Cloud; establish metadata frameworks, custom objects, and data models for scalability
Define platform standards, coding guidelines, and integration patterns; ensure compliance with Salesforce Governor Limits and platform constraints
Lead org hygiene initiatives, technical debt reduction, and long-term roadmap evolution
Solution Design & Implementation (60%)
Architect complex workflows, automation, omni-channel, and AI-driven capabilities (Einstein Analytics, Einstein Copilot)
Design secure integrations (MuleSoft, AWS, REST/OAuth) between Salesforce and enterprise systems
Lead implementation of key initiatives (data cloud, person accounts, skill-based routing) from design through production
Mentorship & Technical Leadership (25%
Guide Salesforce developers and admins; conduct design reviews and architecture validation
Partner with product, business systems, and engineering leadership on roadmap alignment
Required Skills & Abilities
Ability to work on-site in our Austin, TX offices three days per week
8+ years of Salesforce architecture and implementation experience, with deep expertise in Sales and Service Cloud
Expert-level knowledge of Apex, Lightning Web Components (LWC), Flows, and SOQL optimization
Proven ability to design secure, scalable integrations (REST APIs, OAuth, SSO, MuleSoft)
Experience architecting multi-org, multi-cloud solutions in enterprise environments
Strong knowledge of Salesforce Governor Limits, performance optimization, and data modeling
AWS, MuleSoft, or Heroku integration experience
Experience with Einstein Analytics, Einstein Copilot, or AI-driven Salesforce capabilities
Salesforce Certified Application Architect or System Architect (or both)
Healthcare or regulated industry experience
Strategic Design: Ability to balance innovation with pragmatic delivery; make trade-offs between technical perfection and business velocity
Security Mindset: Deep understanding of data governance, OAuth, SAML, multi-tenancy, and compliance frameworks
Executive Communication: Translate technical architecture into compelling business value for C-suite and product stakeholders
Mentorship: Ability to elevate team capability through code review, design collaboration, and knowledge sharing
