Customer Care AI Analyst Intern - Summer 2027

Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast-paced, collaborative, and professional environment.

As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and o...

The program takes place from June – August 2027 (10-week program).

You'll join our Customer Care team at a pivotal moment as we're modernizing our support platform and building out AI-driven case deflection and smart routing. As part of this effort, you will:
Review AI-handled interactions and case outcomes
Analyze case volume and trends to find our highest-opportunity topics for self-service and AI deflection, and help write the help articles and guides that support them
Help clean and label case data used to test and improve how cases get routed to the right team or person
Support our platform modernization work by helping map and validate data as we move from our legacy system to a modern one
Build reports and dashboards that track how the AI, routing, and migration efforts are performing

Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
Excellent written, verbal and communication skills
Willingness to learn about technology, especially AI
Proficiency in Windows and Microsoft Office
Proficient with MS-Excel with a passion for data analysis
Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

This role is hybrid based out of the Columbus, OH office.